If you are not satisfied with a new shared hosting plan, you may request a refund of your first payment within 30 days of the order date. The 30-day period applies to the first order only, not to renewals.
VPS and dedicated servers are provisioned specially for you. They are billed for the period ordered and are not refundable once delivered, except where we are unable to deliver the service as described.
Domain registrations, transfers and renewals, SSL certificates, setup fees, licences and other third-party services are not refundable once processed.
To avoid renewal charges, cancel before the renewal invoice is due. Renewal invoices that have been paid are not refundable.
No refund is due for accounts suspended or terminated for breaching our Terms of Service.
Open a ticket from your client area, or contact us on +20 127 113 3655, quoting your invoice number. Approved refunds are returned to the original payment method or as account credit, and may take several business days to appear.
Last updated: September 2026.